Friday, September 17, 2010

4 days later

I finally went for a run! After 3 extremely full and brain draining days of work training sprinkled with 2 days of traveling I finally got the legs moving. It wasn't pretty but it got done and served its purpose. I really wish I could have made it a priority to get some kind of running done this week but sometimes other life commitments (like work and sleep) take precedence. I hardly slept this week thanks to the training, working after training, and the craptastic sleep number bed. Side note - do not let anyone fooling you into buying one of those beds; it was one of the worst mattresses I have ever tried to sleep on. Anyways, I'm glad to back home, not working, and fitting in whatever mileage I can salvage out of the weekend.

So recently I ordered some new running gear from Running Warehouse. I order apparel from them a lot and love the 2 day free shipping option. When I arrived home today I realized the recent purchase hadn't arrived and it had been nearly a week. Per an e-mail from the company the package had been delivered to my condo building but signed by for someone I didn't know. I called RW to see what they could do which I hoped was something because I didn't want to lose that money on a misplaced/stolen package. Within 2 hours the issue had been closed and they are re-sending my items at no charge. Their customer service was fantastic! I really don't know too many companies that would have resolved a problem like this so quickly and courteously. Based on the fact that I have never had a problem with them before and they handle the first one perfectly I highly recommend using this company if you don't already. They've kept my business :)

11 comments:

Scarlett Elliewood said...

Congrats on getting a run in--I bet it felt good. I wonder if one of your neighbors has yr package!

Genesis said...

good job on getting a run in.

so where did the package end up going? is someone now wearing your running gear?

Jill said...

Good to know about RW. I ordered some shoes from Kelly's Running Warehouse and had to return them and never got a credit. They have no phone number...it's really ridiculous. Never again...ever! Glad your situation was sorted out!!

Marlene said...

Glad you are back home and getting back into the swing of things. And wow, excellent customer service from RW!

I had a giveaway prize delivered this week and it went missing from my doorstep. :( Fortunately the company offered to send another!

Sara @ Domestically Challenged said...

THat is some great customer service! I love their site as well!

Anne said...

Gotta love great customer service. Smart too...having heard your story, I know I'll shop there too now :)

Jamie said...

I love getting new running gear! i HATE when people steal my packages... Once, I ordered some DVDs from Amazon and they got sent to a family in New York, who signed for them! So, I know how you feel. I'm glad you got your stuff though! Yay for good customer service. :)

kilax said...

Oh my gosh! So happy you are going to get your packages. Sounds like Running Warehouse rocks!

Are you sleeping better now? I have heard people love those beds. What don't you like about them?

shellyrm aka jogging stroller mama said...

WOW! Did you ever find out who picked up the package? that is crazy!

Great customer service though!

Robin said...

Thanks for the recommendation about RW! Always looking for awesome merchants! :)

MCM Mama said...

Congrats on getting the run in and YAY for good customer service.

I hear you on life getting in the way of running.